Frequently Asked Questions
Q: How do I record the audio?
A: Use the included cable to connect the sound box that comes with Toonsie to any headphone jack on another device (your smartphone, MP3 player, tablet, laptop, or PC). Whatever audio is playing on your device will record to the sound box when the small button is pressed (for up to 200 seconds). No apps or software required.
Q: Can I record my voice to Toonsie?
A: Yes. You would first record your voice to your smart phone (iPhones, for example, have a voice memo app) and then record that to Toonsie.
Q: Can Toonsie play more than one song?
A: Toonsie will play one recording up to 200 seconds in length. You can record a few short songs (like nursery rhymes) back to back to Toonsie.
Q: All I can hear is static noise. What happened?
A: Most audio devices have a separate volume adjustment for the headphone jack. Please adjust your device's volume AFTER you plug in the cable that came with your Toonsie. If the volume is too low, your recording will contain static noise. We have found about 75% volume to work well for most. If adjusting the volume does not improve the quality of your recording, try recording from a different device. Still no luck after trying these steps? Email us at email@example.com for assistance.
Q: My recording sounds muffled/underwater. What happened?
A: Many audio tracks and devices use a stereo output. Toonsie's is mono vs. stereo. Your audio device output may adjust to mono automatically when it detects Toonsie's mono cable. But, if you hear a muffled/underwater recording, that may mean your audio device did not make this adjustment automatically. Under your device's audio settings, try switching from stereo to mono, and recording again. We have seen this resolve the problem for customers recording from a Chrome Book, for example. If adjusting the setting does not improve the quality of your recording, try recording from a different device. Still no luck after trying these steps? Email us at firstname.lastname@example.org for assistance.